IVE - THE 3rd EP [IVE EMPATHY] (MD ver.)

[PRODUCT]
All products are purchased directly from the original website, guaranteeing 100% authenticity.
Due to limited quantities, first pressing, POB, and special gifts may end without notice.

[PRE-ORDER]
If your order includes pre-order items, your package will be shipped out once all items, including
pre-ordered items are ready to ship.

[DUTIES & TAXES]
Customers are responsible for any customs duties and taxes in their country.

[ORDER CANCELATION]
Cancellation requests must be made immediately after receiving the order confirmation email.
Once processed, cancellations may not be possible.

[REFUND POLICY]
Refund can be claimed in case of out of stock or missing products only.
Claiming refund should be requested after the 7 days of receiving the package to shplaza.kr@gmail.com
You must have an unboxing video to get a refund, otherwise no refund will be granted.

[SHIPPING DATA]
Orders including preorder products are ordered at once based on the last product to be delivered.
Therefore, please order products with different delivery dates separately.

If your order includes both Fast Shipping and regular items, the entire order will be processed together once the regular items ready.

[SHIPPING COSTS] 
Exact shipping fees based on the destination country and product weight
will be displayed on the checkout page after entering the shipping address.

[SHIPPING DELAYS]
Delivery may be delayed due to traffic, courier capacity, location, or other uncontrollable international events and factors.

It is an affiliate of SH Plaza, and it is a company specializing in shipping K-pop goods.

No matter what site you purchase in Korea, all packages are combined and delivered in 1 box.

In this case, you can save on shipping costs.

Check out the following website for more information.

Https://globalsh.kr

[HOW TO USE]
1. Join Global SH and receive a personal address.
2. Enter the address you received from GLOBAL SH when purchasing goods from SH PLAZA.
3. After that, apply for the CONSOLIDATION service on the Global SH site.

[HOW TO ORDER WITH GLOBAL SH]
Payment stage -> Shipping country -> Korea -> Shipping method -> Globalsh's warehouse